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Why apps disappeared from your Sony TV

If Netflix, YouTube or another app has vanished from an older Sony BRAVIA, your TV probably is not broken. The service was switched off for that set, usually by the company behind the app, and Sony then removed it. Sony publishes a notice when this happens. We collected every one we could find on Sony's support site in one list, with the date and the TVs each one hit.

Updated 15 October 2026

Every app Sony has switched off, newest first

Each app name links to Sony's own notice, which lists every affected model. "Some" means exactly that: Sony switched the app off on certain models of that year, not on all of them.

These dates come from Sony's support site for the United States. In other countries the date can differ. Netflix alone has now dropped older Sony sets in four rounds, and each round reached newer sets than the one before.

Is your TV on the list?

First find your model number. It is on the sticker on the back of the TV, and our Sony model number guide shows where to find it in the menu too. The same guide tells you the year your set came out.

Then open the Sony notice for the app that disappeared, using the link in the table, and look for your model in its list. If it is there, the app was switched off on purpose and is not coming back on that TV. If it is not there, jump to what to do when your TV is not on the list.

Can you get the app back?

Not on that television. Once an app is switched off for a model, no update, reset or reinstall brings it back. Sony's own advice in its recent Netflix notices is to watch through a supported streaming device instead.

In practice that means a streaming stick, such as a Fire TV Stick, a Roku, a Chromecast or an Apple TV, plugged into a spare HDMI socket. It comes with current apps and keeps getting them, whatever age your TV is. Your TV's picture and sound stay as they are; the TV simply shows what the stick sends it.

One exception: if your Sony runs Android TV or Google TV and the app is not in one of Sony's lists, you can usually reinstall it yourself from the app store on the TV. The Sony guide explains how to tell which kind of Sony you have.

If your app is not on the list

Then the cause is probably something else. Sony's support article for exactly this problem suggests these steps. Try them one at a time, and check after each one whether the app is back:

1. Check the TV is online. If the internet connection has a problem, app icons can disappear.
2. On a Sony with Android TV or Google TV, look in the app store. If the app is still offered, install it again. If it is not offered any more, support for your model has probably ended.
3. On any other Sony, refresh the app list. Press HOME, then Settings, then System Settings, then Set-up, then Network, then Refresh Internet Content. On sets from 2014 and earlier, skip System Settings and Set-up.
4. Restart your internet router. Switch it off and unplug it for at least 30 seconds, plug it back in, and wait until it is fully back online. Then refresh the app list again.
5. Restart the TV properly. Switch it off, unplug it from the wall, leave it without power for 60 seconds, then plug it back in.
6. Update the TV's software. Turn on automatic software updates in the TV's menu and let it check for one.

One more cause to rule out: the apps on older Sony sets depend on the country. A set used outside the country it was built for can lose apps, and may show the message "Service has not started in this region".

Sony also notes that since 22 May 2018 a small number of sets may lose access to apps that used to work, because of changes on the servers behind them. The same steps are what Sony recommends for that.

If it is YouTube that stopped, our YouTube not working on TV guide goes through the fixes in more detail.

Why apps get switched off

It is almost never your TV failing. In Sony's notices the reasons come down to a handful:

• The service ends support for older devices. Netflix has given "technical limitations" as the reason. Google did the same for YouTube in 2015, Facebook for its app, and Amazon for Prime Video.
• Something behind the app changed. TrackID lost its artist names when the company supplying them changed how it delivers the data. Twitter stopped working when Twitter changed how you sign in.
• Sony ends a service of its own. αClock and SideView were Sony's own, and Sony closed them.

Older sets usually cannot be updated to keep up, because the services move on to newer technology that the hardware in an old TV was never built for. That is why the fix is a small box on the HDMI socket rather than anything inside the TV.

Questions people ask

To find your model number and year, use the Sony TV model number guide. To see what your TV's browser can still play, run the TV Capability Test on the TV itself, and for help choosing a streaming stick, see which Smart TV platform is best.